Patient Resources

Personal Health Record

View your medical records, review results from recent visits and add or update your personal health information.

Insurance and Billing

Click here for information regarding insurance and billing information.

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Medical Records Release

Click here for additional information and to submit a medical records release form.

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Germantown Surgery Center - Pre-registration

Pre-Registration

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Southaven Surgery Center - Pre-registration

Pre-Registration

Germantown Surgery Center – Pay Your Bill

Review and pay your bill online

Telemedicine Instructions

Learn how to prepare for your telemedicine visit here.

AEL Instructions for Booking COVID-19 Testing online

Book your pre-surgery Covid-19 test online using these instructions.

AEL Instructions for Booking COVID-19 Testing via phone

Book your pre-surgery Covid-19 test over the phone using these instructions.

BILLING & INSURANCE INQUIRIES

Our business office staff will gladly assist you with any questions or concerns that you might have about your account. You may contact the business office Monday through Friday, 8:00 a.m. to 5:00 p.m. at 901-259-7600.

Payments

We accept cash, credit cards (VISA, MasterCard, Discover, & American Express), check and money orders. Payments may be made at any of our offices, by telephone at 901.259.7600, through this website, or mail to:

OrthoSouth
P.O. Box 8888
Belfast, ME 04915-8888

FAQs

Q: Do you accept my insurance plan?

A: Since participation with insurance plans changes frequently, please refer to your insurance plan directory, website or call your insurance company to determine if we are “in network” or “out of network” with your insurance.

Q: Whose responsibility is it to get my referral authorization?

A: It is the patient’s responsibility to obtain a referral if required. Please check with your insurance company for assistance.

Q: Do you accept Medicare assignment from Medicare?
A: Yes.
Q: As a patient, do I have any responsibilities when my insurance company does not process or is slow in processing claims?
A: If medical claims are not paid within 30 days from billing, it is the patient’s responsibility to help follow up with the insurance company.
Q: If my insurance company does not pay, am I liable for the bill?
A: Yes.
Q: Will I be seen by the doctor if I haven’t paid my co-pay?
A: Insurance policies require payment of co-payments at the time of service.
Q: Will I owe any money besides my co-payment?
A: Many insurance plans require their members to pay deductibles and/or co-insurances. Please contact your insurance company to make sure you understand your benefits.
Q: When are my deductibles and co-insurance amounts due?
A: Your anticipated balance is required at the time of service. We will file your claim to the insurance company and bill you any remaining patient balance.
Q: Do you accept third party liability insurance (automobile or personal injury)?
A: No. These are set up as self pay accounts. As a courtesy we will bill your health insurance but require payment from you at the time of service.
Q: Do you accept payment arrangements?
A: Please contact our Patient Account team at 901.259.7600 for assistance.

Quick Links

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BRIARCREST AVE
6286 Briarcrest Ave
Memphis, TN 38120

PRIMACY PKWY
1244 Primacy Parkway
Memphis, TN 38119

BARTLETT
3045 Kate Bond Rd
Bartlett, TN 38133

SOUTHAVEN MS
7580 Clarington Cove
Southaven, MS 38671

POPLAR AVE
4515 Poplar Ave, Suite 206
Memphis, TN 38117

GERMANTOWN
8040 Wolf River Blvd, Suite 100
Germantown, TN 38138

COVINGTON
1995 US Hwy 51 S
North Physicians Office Building
1st Floor, Suite 208
Covington, TN 38019

MARION AR
310 Judge Smith Drive
Marion, AR 72364

GERMANTOWN
SURGERY CENTER
2100 Exeter Rd # 101
Germantown, TN 38138

P: (901) 757-3400

SOUTHAVEN
SURGERY CENTER
7580 Clarington Cove
Southaven, MS 38671

P: (662) 548-2951